IT Support Specialist

IT Support Specialist

As an IT Support Specialist at Migo, you will play a critical role in managing, securing, and optimizing the company's IT environment, ensuring reliability, security, and efficiency across employee systems and core infrastructure. You will oversee day-to-day IT operations, identity and access management, device lifecycle processes, and internal support functions, while maintaining strong security controls and documentation. This role is ideal for a technically strong, detail-oriented professional who is passionate about building resilient systems and continuously improving how technology supports the business.

We're looking for someone who will:

• Lead employee on-boarding and off-boarding processes, ensuring timely provisioning and deprovisioning of devices, access, and accounts
• Manage and support macOS workstations using Mobile Device Management (MDM) tools such as Jamf
• Administer and support Google Workspace, including user management, security settings, and access controls
• Operate and maintain Single Sign-On (SSO) and Two-Factor Authentication (2FA) platforms such as Okta
• Support ChromeOS and Chromebook devices, with occasional support for Windows and Linux environments
• Manage and respond to IT support requests via helpdesk platforms such as Zoho or ServiceNow
• Oversee collaboration and productivity tools including Google Drive, Slack, and Zoom
• Maintain endpoint and infrastructure security through anti-virus, anti-malware, VPN, and access control systems
• Monitor IT infrastructure, identify risks, and proactively resolve issues to minimize downtime
• Develop, document, and enforce IT policies, procedures, and security best practices
• Coordinate with external IT vendors and service providers as required
• Work closely with risk, security, and data teams to ensure IT controls support organizational compliance requirements
• Propose and implement new tools, systems, and process improvements that enhance security, efficiency, and employee experience

We're looking for someone who has:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Relevant IT certifications (e.g. Jamf, Okta, Google Workspace, Cloudflare, or security certifications) are an advantage
• Proven experience (3+ years) in an IT support, systems administration, or IT operations role
• Strong experience supporting macOS environments and cloud-based productivity tools
• Hands-on experience with identity and access management platforms, including SSO and 2FA
• Experience with Cloudflare for Teams and Cloudflare WARP
• Solid understanding of basic networking concepts and troubleshooting
• Some experience working with cloud platforms such as AWS or Azure
• Familiarity with ISO 27001 controls, policies, and security requirements
• Experience using asset and inventory management tools

Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. High level of ownership, attention to detail, and commitment to operational excellence. Ability to collaborate effectively across teams and manage stakeholder expectations. Demonstrated ability to design, document, and improve IT processes and workflows. Experience managing multiple support priorities while maintaining service quality. Proactive approach to identifying risks and implementing preventative controls.