Servicenow Key User

Miele Global Services Position

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

Miele Global Services was established in 2019 to support Miele Group by centralization and standardization of the process. On a daily basis we are handling many processes from more than 20 entities, including accounting, controlling, sales back office, procurement and reporting.

Your responsibilities:

• Contribute to successful rollouts and continuous enhancement of the ServiceNow CSM system;
• Collaborate across global/local IT teams and vendors during Service Now implementation activities;
• Support end-users by troubleshooting, resolving, or escalating tickets as needed;
• Support design and optimize record producers, self-service portals, and automation rules to enhance user experience;
• Participate in user acceptance testing and user training activities;
• Understand business processes, challenge the current way of working with new capabilities, gather requirements and translate business demands into actionable ServiceNow solutions;
• Support change management efforts and communicate updates related to ServiceNow usage.

Our requirements:

• Fluency in English (written and spoken);
• Hands-on experience with ServiceNow CSM or similar ticketing systems;
• Practical involvement in IT or business project implementation/delivery;
• Critical thinking and problem-solving skills;
• Ability to work in an agile environment;
• Strong user-oriented mindset;
• Effective communication and collaboration skills across departments;
• Nice to have: experience in project coordination is a strong asset and bachelor's degree in IT, Business, or related field.