Customer Service Specialist With Danish

Miele Job Opportunity

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

Miele Global Services was established in 2019 to support Miele Group by centralization and standardization of the process. On a daily basis we are handling many processes from more than 20 entities, including accounting, controlling, sales back office, procurement and reporting.

Your Responsibilities:

• Direct contact with retailers and individual clients via email and phone to provide information on order status;
• Timely and accurate processing of incoming customer orders from Miele retail partners;
• Clarifying customer complaints;
• Checking the ability to deliver, possibly offering alternative solutions and telephone product advice.

Our Requirements:

• C1 level of Danish language and communicative level of English;
• Relevant work experience in customer service as an advantage;
• Ability to build relationships with business partners and customers;
• Attention to detail and ability to deliver accurate results.