Site Assistant, Lead - Emergency Services

Site Assistant, Lead - Emergency Services

Wildfires, floods, heat or freezing temperatures are when Emergency Services gears up to get to work. If you have the will, the leadership and the grit, we have work for you! Our unsheltered community needs extra support during nature's hazardous seasonal emergencies. We are looking for 10 on-call Site Assistant Leads that can mobilize our volunteers and employees to bring safety, warmth, food and water and other resources to the unsheltered living outside.

The Emergency Services On-call Lead Site Assistant position will provide direct support to sheltering services for the homeless population at ARCHES shelters in Polk and Marion counties. Responsibilities include supporting daily operations, including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, answering client questions and other special projects as needed. The Lead will also be responsible for training and updating Site Assistants and volunteers on applicable policies and procedures and exercise decision-making skills while providing leadership, particularly when urgent matters arise while management is not available or on site. This is an on-call position which requires availability for overnight and weekend shifts at multiple sites due to the nature of Emergency Services work.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School diploma or GED.
• Two years of experience in customer service, social services, or other client-facing roles.
• Experience in a leadership role.
• Experience working with people experiencing homelessness or at-risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years is required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Serves as primary point of contact for respective work shift.
• Trains incoming staff members and volunteers on applicable duties, processes, and policies. Answers questions and aids coworkers as needed.
• Facilitates communication and collaboration between Site Assistants and volunteers.
• Focuses team toward primary program goals and exemplifies the positive culture.
• Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point.
• Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations and local resources.
• Monitors the program expectations of residents.
• Provides program support, such as: cleaning, site upkeep, laundry and supportive services, client engagement and assistance, including answering the telephone, monitoring client and facility safety.
• Assists other staff and volunteers in providing a calm, clean, and safe environment for residents.

SUPERVISORY RESPONSIBILITIES There are no supervisory duties in this position.

PHYSICAL & MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.
• Requires frequent moving/walking and standing or acceptable alternative mobility in the shelter setting and outdoor spaces.
• Driving in all weather conditions to ARCHES sites in Polk and Marion counties.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
• Remains calm during interactions with escalated clients and staff.
• Remains calm and positive while handling pressures of frequent demands for attention, time and work tasks.

WORK ENVIRONMENT

• Close quarters, with residents that are experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Primarily indoor work environment with frequent interruptions and demands.
• Exposure to trash and potential biohazards.
• Required to work outside of normal business hours, including nights, weekends, and holidays.
• Ability/flexibility to accept work shifts or trade shifts with short notice (for example, same day for a call-out).

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.

Pre-employment background and drug screening is required.