Intern,it Support Technician

IT Support Specialist

This position is primarily responsible for identifying, implementing, tuning, troubleshooting, documenting, maintaining and supporting Midmark's desktop computers, laptops, thin clients, printers and other peripheral devices.

Essential/primary duties:

• Troubleshoots hardware and software problems and identifies, categorizes, and resolves application issues
• Manages incidents and communications through service desk ticketing system
• Handles service desk related duties including, but not limited to, phone coverage, teammate walkup, incident routing and asset disposal
• Performs diagnostics with user to collect information about problem to determine source of error
• Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
• Performs imaging using Microsoft Endpoint Configuration Manager
• Contacts software and hardware vendors to research problems and determine recommended solutions
• Participates in creation and maintenance of IT standards and procedures
• Analyzes and evaluates incident reports and makes recommendations to reduce service desk incident rate
• Assists with developing and improving IT efficiency and customer service rating

Secondary duties:

• Works on projects as assigned

Education and/or experience: 1-year related experience and/or training; or equivalent combination of education and experience.

Competency/skill requirements:

• Windows 10 and 11 experience
• Microsoft Office 365 experience
• Good communication and documentation skills with attention to detail and quality
• Ability to manage multiple tasks and set priorities
• Energetic and able to contribute to a positive work/team environment
• Highly motivated and able to develop rapport with coworkers
• Committed to self-development and expanding knowledge base

Supervisory responsibilities: None