✨ About The Role
- Responsible for a portfolio of Middesk’s largest accounts within the banking sector, ensuring their happiness and growth with Middesk
- Own the overall relationship with customers, serving as their strategic partner and trusted advisor
- Develop joint strategies with customers that drive existing and new product usage
- Advocate for customers' product needs and requests to Product teams
- Help shape the development and direction of the Account Management function
âš¡ Requirements
- 6+ years of experience in Account Management or Customer Success within B2B SaaS, managing portfolios of high-value, high-touch accounts
- Ability to drive strategic conversations and plans with decision-makers and executives, as well as identifying creative solutions to drive customers' businesses forward
- Strong commercial acumen and effective negotiation skills
- Works seamlessly with internal stakeholders across Go-To-Market and Product teams
- Excellent communicator, effectively communicating to technical, operational, and executive audiences