Technical Support Engineer - Cosmos DB - Remote Eligible

Cosmos DB Support Team Member

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

Imagine being at the forefront of cutting-edge technology, where your expertise directly impacts the success of global enterprises. As a member of the Cosmos DB support team in CSS, you will play a crucial role in ensuring the reliability and performance of Azure Cosmos DB for our customers. You will diagnose and resolve complex technical issues, collaborate with engineering teams to address product bugs, and provide guidance on best practices. Your contributions will help shape the future of data management and empower customers to achieve more with their data.

Your primary purpose in this role is to provide exceptional support for Azure Cosmos DB, ensuring high availability, performance, and reliability for our customers. You will be responsible for diagnosing and resolving complex technical issues, collaborating with engineering teams to address product bugs, and providing guidance to customers on best practices. This role involves close interaction with customers to understand their needs and challenges, ensuring their satisfaction and success with Cosmos DB. You will also contribute to the continuous improvement of support processes and documentation, leveraging your expertise to enhance the overall customer experience.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.