Senior Customer Success Account Manager

Customer Success Account Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Do you have strong service delivery management experience for public sector clients in Singapore? Are you the tech-savvy cloud loving person that has cloud and IT (information technology) service management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager, you will lead post-sales engagement by driving customer, partner, and internal stakeholder strategies. You will identify, navigate, and influence key technical, business, and executive stakeholders (including partners) while synthesizing insights from your team and the customer’s industry to align business and IT objectives. You will leverage partnerships with account team leaders to position Microsoft solutions, cross-cloud capabilities, and technical expertise, expanding conversations to demonstrate alignment between customer priorities and Microsoft’s current and future portfolio. Acting as a trusted advisor, you will develop and deliver strategic roadmaps, lead program planning and customer-facing reviews, and prioritize complex engagements to achieve agreed business outcomes. You will innovate methods to identify and mitigate blockers, accelerate consumption, and enhance the customer experience, ensuring ongoing success and value realization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.