Senior Customer Success Account Manager

Senior Customer Success Account Manager (CSAM)

The International Customer Success Organization (iCSU) manages multinational accounts, supporting our largest multinational customers in transforming their businesses through the strategic use of Microsoft products. iCSU is looking for a highly motivated and passionate Senior Customer Success Account Manager (CSAM) to drive program management for strategic customers that have a global, complex, cross-cloud digital footprint. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/Minimum Viable Product to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team members and business partners who are supporting customer success. This role will be based in one of the following U.S. locations: St. Louis, Missouri; Cleveland, Ohio; Phoenix, AZ; Arlington, VA; Redmond, Seattle.

The Senior Customer Success Account Manager (CSAM) builds and executes shared plans with customers. In this role, you will manage customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. As a CSAM you will also enable customers to use their benefits effectively and will provide direction for other members of the Account Team to develop a deep understanding of their customer’s business and technical objectives. The CSAM will set priorities for Microsoft to contribute to the customer’s success in those areas and will plan the delivery of services to achieve success criteria for top priority solutions and workloads. Lastly, you will provide direction and orchestration related to overseeing and managing the delivery of projects and programs to achieve defined success criteria for prioritized customer solutions and workloads and will develop and execute technical skilling plan to build technical expertise aligned with customer and business priorities.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.