Senior Customer Success Account Manager - Remote Eligible

Senior Customer Success Account Manager (CSAM)

The Americas Consumption Growth and Success Programs team is focused on helping customers realize the full value of their Microsoft investments by guiding through strategic consumption growth initiatives and success programs. In this role, you will partner closely with the account team, customers, and internal stakeholders to deliver proactive engagement, leverage data-driven insights, and ensure customers achieve their business outcomes through optimized usage of Microsoft solutions.

Are you the tech-savvy, cloud-loving self-starter that has Cloud and IT (information technology) Service Management blood running in your veins? Do you get your energy from collaborating with teams and customers to solve challenging problems and then lead the team in delivering the solution? Does navigating ambiguity to have high impact across the Americas sound like an exciting challenge?

As a Senior Customer Success Account Manager (CSAM) on the Americas Consumption Growth and Success Programs team, you will play a pivotal role in driving customer success and cloud adoption. You will have the opportunity to leverage your technical experience and business acumen to work with accounts across a variety of industries and collaborate with internal teams to identify the right solution that helps the customer meet their business outcome. Ensuring success for the customer is a critical part of this role so you will get to flex your program management skills by creating clarity on the actions and owners and removing roadblocks as they arise. You will be a partner, consultant, and an enabler throughout your day, accelerating your own career growth along the way. This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.