Senior Customer Experience Engineer

Senior Customer Experience Engineer

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world.

The Business & Industry Copilots group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, Microsoft Industry Solution and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.

We are looking for a Senior Customer Experience Engineer to join our team!

This is an exciting time to join our group and work on something highly strategic to Microsoft. Surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are the Business & Industry Copilots (BIC) Customer Experience + Growth (CXG) team - a fast-growing Engineering team of customer-obsessed individuals seeking engineers that enjoy solving complex problems and working with customers to improve the Dynamics customer experience.

We are fundamentally changing how we deliver world-class support to our top Dynamics customers and building a new global support and operations team to do it. We are looking for a customer-obsessed Dynamics 365 Advanced Cloud Engineer (ACE) to help us reinvent customer support for our largest customers. You will be a part of a team of engineers who thrive on solving complex problems at scale while doing it with impeccable quality.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.