Product Marketing Director, Agentic Customer Experience
Microsoft
Product Marketing Director, Agentic Customer Experience
AI is redefining how work gets done, and at Microsoft, we’re leading this transformation—empowering every employee with Copilot and reimagining every business process with AI agents. Customer Experience is one of the most critical areas where AI can deliver breakthrough engagement, personalization, and satisfaction across the entire journey. Agentic applications are turning systems of record into systems of action—driving decisions and outcomes, not just storing data. We’re looking for a visionary Product Marketing Director, Agentic Customer Experience to shape the future of customer experience with Dynamics 365. This role is about thought leadership, bold storytelling, and disruptive go-to-market strategies that position Dynamics 365 as the leading agentic solution for modern businesses.
We are seeking a visionary and strategic Product Marketing Director, Agentic Customer Experience to lead thought leadership and outbound marketing efforts to establish Dynamics 365 as the leading agentic customer experience solution. This leader will be responsible for shaping compelling narratives, driving direct-to-customer campaigns, and developing disruptive go-to-market strategies in close partnership with engineering and sales teams.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.