Presales Solution Engineer For AI Business Solutions (sales & Service, CRM))

AI Business Process Sales and Service Solution Engineer (SE)

In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for the Majors Growth segment for your assigned workload and a member of the sales team that consists of DES Specialist, Customer Success Unit (CSU), partners and engineering to drive adoption of D365 solutions across Majors Growth segment.

As an AI Business Process Sales and Service Solution Engineer (SE), you will own the technical win strategy and lead AI transformation engagements with Sales and Service domain expertise. You will support AI Business Process Digital Sales Specialists by engaging with and forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) like CIO, CTO, and IT Leaders to help them achieve their goals for product proficiency, roadmap, and compete discussions to secure technical decisions. You will orchestrate and execute POCs, envision workshops, whiteboarding sessions, and conduct technical demonstrations to showcase the business value of D365 Sales, D365 Customer Service, D365 Contact Center, D365 Field Service, Copilot Studio, and LOB AI Agents offerings.

In this role, you will be responsible for increasing Sales and Service revenues by generating new pipeline creation, increased deal velocity and competitive share capture by supporting Digital Sales Specialists in addressing technical proof needs. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer.

You will engage partners for co-sell to scale technical engagements—such as demos, whiteboarding sessions, and POCs, engineering to assist with emerging technologies and Customer Success Unit for deal support. The demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer’s solution design endorsement.

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