Human Resources Director, Global Customer Success
Microsoft
HR Director
The Customer Experience & Success Human Resources (HR) Business Partner team is looking for an HR Director to partner with senior business leaders across the Global Customer Success (GCS) organization. GCS is a 2,900-person global organization at Microsoft, operating across 30+ countries. It leads customers through AI transformation and cloud adoption, setting the global strategy for delivering innovative, secure solutions across AI, cloud, and security.
As the engine behind product adoption, renewals, and customer satisfaction, GCS drives measurable business outcomes by accelerating cross-solution consumption, enabling customer success at scale, and building trust through proactive resiliency and operational excellence. By amplifying human expertise with AI-powered experiences, GCS empowers organizations to achieve long-term value and positions Microsoft as the partner of choice for digital transformation.
The rapid pace of transformation and the global nature of this organization brings increased challenge and complexity to this HR leadership role. The successful candidate must demonstrate exceptional business acumen and strategic thinking, along with a proven track record of collaboration and change leadership in fast-paced, global environments to facilitate change management processes, foster a culture of innovation, and champion diversity and inclusion initiatives to contribute to the overall success and sustainability of the business.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.