Enterprise Product Manager, Unified Support Offerings - Remote Eligible

Enterprise Product Manager, Unified Support Offerings

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long term loyalty. One of the key mechanisms in which Microsoft activates the incredible talent of its technical teams for customer success is through Microsoft Unified. Unified enables a proactive approach with customers that results in accelerated value creation and sustained growth for the Microsoft Cloud. It serves as a growth engine for the company by getting hands-on with customers to understand their priorities and help drive adoption and optimization at speed.

The Unified Enterprise Product team creates and brings to market commercial offerings that provide expert guidance and problem resolution to ensure customers get value and success from their Microsoft technologies.

The Enterprise Product Manager, Unified Support Offerings will contribute, and drive associated Unified Offerings to market. The candidate will own the end-to-end design of customer experiences and offerings spanning all Microsoft Solution Areas. The candidate will drive key partnerships with Finance, Sales, Delivery, Operations, GTM, Deal Desk and Customer Success to build, bring to market, and manage our offerings around the world.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.