Digital Solution Engineer

Digital Solution Engineer

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As a Digital Solution Engineer (SE), you will lead AI transformation engagements with a portfolio focus on Contact Center and Customer Service. Your role involves owning the technical win strategy and supporting AI Business Process Solution Specialists (SSPs) by forming relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) such as CIOs, CTOs, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and discussions to secure technical decisions.

In this role you will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy and inspiring the Business Decision Maker/Technical Decision Maker. You enable customers to make informed and confident decisions about their solution design by designing and delivering industry and business relevant solution demonstrations to highlight the true business value. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support. Through collaboration and support, you help customers envision what’s possible and guide them toward solutions that drive growth, innovation, and lasting impact.

You will develop relationships with the decision makers and our customers and position yourself as a trusted advisor in your domain. As a recognized solution specialist, you are responsible for sharing your technical, industry knowledge, and effective approach with your peers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.