Customer Success Account Manager (csam)

Customer Success Account Manager (CSAM)

As a Customer Success Account Manager (CSAM) in the International Customer Success Unit (iCSU), you are the primary delivery leader and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end pre & post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

iCSU brings scale, agility, and cross-solution coverage to our largest, most strategic global account customers in their international downstream locations outside of headquarters. At iCSU, our purpose is to drive a globally coordinated customer experience that delivers consumption growth with greater agility via an established team of resources operating in key markets all over the world. We bring a seamless customer experience that crosses functional and geographic boundaries, empowering customers to realize the value of their investments in our technology.

CSAM is responsible for building and coaching others on customers, partner, and internal stakeholder engagement strategies and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Understands, identifies, and aligns Microsoft solutions, and technical capabilities. Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholders and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.

This Mexico City-based position involves weekly client visits and team meetings on-site. Fluency in Spanish and English is required, with Portuguese as a plus. Up to 50%-75% remote work is allowed.