Capability Lead - Ecommerce AI Agent Operations

Capability Lead In Connected Sales And Marketing Team

As a Capability Lead in the Connected Sales & Marketing team, you will be focused on one of Microsoft’s most cutting-edge marketing technology capabilities with tremendous growth potential – customer-facing AI Agents. These agents guide customers through their eCommerce journeys across multiple touchpoints and surfaces, interacting via web chat, email and other modalities. This role’s objective is to deliver a major contribution to AI transformation of Microsoft marketing by enabling the deployment of intelligent AI Agents as a standard capability for Microsoft marketers for their GTM campaigns. This will involve standardization, optimization and then automation & tooling of operational processes like passing new domain knowledge to agents, setting up of agent-driven promo campaign, targeting best contacts to engage with an agent in a compliant manner, and many others. Working in close collaboration with Marketing, Sales, and Engineering teams, this role provides a unique opportunity to gain deep exposure to modern go-to-market strategies while working hands-on with the next frontier of AI-driven automation and personalization. As our agentic capabilities rapidly evolve further, expanding to new customer touchpoints, products, and modalities, this role has a lot of room to grow and expand in the future.

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