Accessibility Marketing Tech Mgr
Microsoft
Accessibility Technical Program Manager
The Digital Direct Sales (DDS) organization is a customer-centric, data-driven team dedicated to delivering seamless and inclusive experiences for consumers and small businesses across our digital channels. As a global leader in e-commerce, DDS empowers customers to discover and purchase Microsoft products, leveraging technology and insights to drive business growth and operational excellence.
We value creativity, collaboration, and a commitment to accessibility, ensuring that every customer and employee can fully participate in our digital marketplace. DDS is at the forefront of developing solutions that not only meet business objectives but also advance inclusion and compliance with global standards.
The Accessibility Technical Program Manager will lead and advance the accessibility program for digital direct sales and marketing technology, ensuring all customer-facing sites and internal tools meet global accessibility standards and regulatory requirements. This role drives business impact by embedding accessibility into every phase of our digital operations, enabling inclusive experiences for all users. You will partner with engineering, design, security, CELA, and business teams to deliver best-in-class accessible solutions, champion continuous improvement, and create and leverage AI, automation, and data insights to optimize processes. Your leadership will be instrumental in ensuring compliance with standards such as the Web Content Accessibility Guidelines (WCAG), Microsoft Accessibility Standards (MAS), and the European Accessibility Act (EAA), while fostering a culture of innovation and inclusion across the organization.