Staff Systems Engineer – Global Field Services

Staff Systems Engineer

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Staff Systems Engineer for Global Field Services, you will serve as a technical authority for endpoint systems across Micron's worldwide operations. You will design, implement, and optimize solutions for Windows and macOS environments, ensuring security, reliability, and scalability. This role demands advanced troubleshooting skills, global collaboration, and a proactive approach to automation and continuous improvement. You will influence standards, mentor peers, and drive innovation in endpoint management.

Responsibilities:

• Act as a subject matter expert for Windows and macOS endpoint systems, providing guidance and best practices across regions.
• Lead root cause analysis for complex, recurring issues and implement permanent fixes to prevent reoccurrence.
• Design and deploy automation scripts and workflows (PowerShell, Python, Bash) to streamline endpoint management and reduce manual effort.
• Develop dashboards and reporting mechanisms to track endpoint health, performance, and compliance metrics.
• Drive ITIL-aligned processes for incident resolution and problem management, ensuring timely documentation and knowledge sharing.
• Partner with global IT teams, application owners, and engineering groups to align endpoint strategies with business objectives.
• Stay ahead of industry trends, emerging technologies, and best practices to recommend and implement innovative solutions.
• Provide technical guidance and training to junior engineers and field support teams.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or equivalent experience.
• 7+ years of enterprise-level experience in Windows and macOS administration and troubleshooting.
• Expertise in endpoint management platforms (Microsoft Intune, Jamf, SCCM).
• Strong knowledge of Active Directory, Group Policy, and enterprise security standards.
• Proficiency in scripting and automation (PowerShell, Bash, Python).
• Familiarity with ITIL processes for incident, problem, and change management.
• Excellent analytical, problem-solving, and communication skills for global collaboration.
• Excellent analytical and problem-solving skills with ability to work independently in a fast-paced environment.
• Strong communication skills for global collaboration.

Preferred Skills:

• Experience in global IT operations and field services.
• Knowledge of endpoint security tools and compliance frameworks.
• Exposure to cloud-based management solutions (Azure AD, MDM).

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_na@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

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