VP Client Services | Carrier, Captive, MGA | Remote - Remote Eligible

VP Client Services | Carrier, Captive, MGA | Remote

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Position Overview

We are seeking candidates with a strong background in client service management, particularly those familiar with Carrier, MGA, Captive, and Program environments. Deliver innovative, customer-facing solutions to clients representing virtually every industry—including some of the world's most respected organizations. Join a rapidly growing, industry-leading global company renowned for its excellence and customer service. Enjoy flexibility and autonomy in your daily work, your location, and your career path. Work remotely, with approximately 40% travel (including overnight stays) required. This is an exciting opportunity for professionals who thrive in dynamic, client-focused settings and are eager to make an impact on a larger scale.

Primary Purpose

To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned region/Business Unit.

Essential Functions and Responsibilities

• Ensures contract compliance within an assigned region/Business Unit.
• Responsible for financials including accounts receivable, invoicing and pricing support within an assigned region.
• Responsible for client knowledge including threatened status and relationship with the company within an assigned region.
• Ensures renewal process is handled timely; negotiates and supports new contracts within an assigned region.
• Ensures compliance with corporate guidelines.
• Responsible for business planning and budgeting within an assigned region.
• Plans for staffing needs including succession, bench-strength, and new business within an assigned region.
• Supports client relationships, builds executive relationships, and supports internal relationships.
• Supports business development.

Additional Functions and Responsibilities

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

Qualifications

Education & Licensing

Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advance degree with professional designation (i.e. CPCU, AIC, ARM) preferred.

Experience

Ten (10) years related experience or equivalent combination of experience and education required to include three (3) years Area Account Executive experience on national accounts and five (5) years claims/supervisory experience.

Skills & Knowledge

• In-depth understanding of workers compensation, liability and disability
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking.

Note: Credit security clearance, confirmed via a background credit check, is required for this position. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $145,000 to $185,000 USD annual salary. Bonus eligible role. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.