Universal Banker - Full Time (40 Hrs/wk)

Universal Banker - Full Time (40 Hrs/Wk)

Location: 1140 West Washington Street, Marquette, MI, 49855, United States

Employee Type: FT Regular Non-Exempt

We know what you're thinking. "What kind of name is IncredibleBank?" Well, we're glad you asked. With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible. At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role

We are eager to discuss the prospect of you joining our team as our next incredible team member! Through expert service, strategic engagement, and personalized financial guidance, the Universal Banker supports both consumer and business clients by addressing business needs, identifying financial opportunities, and delivering tailored solutions that foster long-term relationships and branch growth.

Duties and responsibilities may include:

• Provide friendly, accurate service for everyday banking transactions including deposits, withdrawals, loan payments, wires, and foreign currency exchanges to ensure clients feel confident and valued in every interaction.
• Opening, closing, and maintaining consumer and business accounts, including ownership and beneficiary updates, to support clients through life changes and business growth while ensuring accuracy and compliance.
• Engage in meaningful financial conversations to uncover client goals and recommend products and services that align with their needs -- strengthening relationships and driving long-term financial success.
• Guiding customers through the mobile and digital banking experience, ensuring they feel support and confident using technology to manage their finances anytime.
• Educating customers on digital tools such as mobile deposits, account alerts, and e-statements to promote self-service options that save time and increase financial awareness.
• Issuing debit cards and assisting with mobile wallet setup, travel notices, and ATM locator tools, helping customers access their funds securely and conveniently -- whether at home or on the go.
• Navigating business customers through digital banking solutions like positive pay, ACH, mobile deposit, remote deposit capture and business credit cards to streamline operations, reduce risk, and support business growth.
• Leading moderately complex banking interactions such as credit card support, IRA servicing, and business account setup to meet diverse client needs with confidence and accuracy.
• Proactively onboarding and following up with clients to ensure satisfaction, reinforce trust, and uncover opportunities to strengthen long-term relationships.
• Monitoring suspicious activity and applying fraud detection procedures, helping protect clients and the bank from financial threats by escalating concerns promptly and appropriately.
• Collaborating with the branch team to uphold audit and operational standards, ensuring all activities align with compliance requirements and contribute to a c