Tier 1 Helpdesk Support Technician

Tier 1 Helpdesk

We are looking to set up interviews as early as next week. Job Description

Technical Skills

Must Have:

• Minimum 1 year of IT support or IT service desk experience required. This can be a combination of professional IT work experience and internships. Must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule.

• Previous financial environment experience preferred. Ability to demonstrate professional verbal communication skills. Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material. Ability to professionally handle irate customers. Ability to use a headset and to sit for long periods of time. Experience with Microsoft Office applications and the Internet. A+ and Network+ certifications. HDI certifications.

Job Description Summary: The service desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (by telephone or instant message) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team.

Duties & Responsibilities:

• Provide outstanding service to, and build relationships with colleagues every day
• Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
• Maintain up to date knowledge on our clients products, services, technology, and procedures
• Compile documentation necessary for effectively fulfilling customer needs
• Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
• Follow up with customers to ensure issue has been resolved
• Drive initiatives that improve the service desk
• Partner with internal support groups in providing the best service to our colleagues
• Other duties as assigned

Top Skills Details

Help desk support, help desk, Windows, troubleshooting, support, customer service, service desk

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Flint, MI. Application Deadline: This position is anticipated to close on Sep 5, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.