Technical Customer Support Specialist

Technical Customer Support Specialist

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Technical Customer Support Specialist to work at a premier company in Portage, MI. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Competitive salary based on experience.

Why you should apply to be a Technical Customer Support Specialist:

• Join a dynamic team that values innovation and technical expertise.
• Work in a supportive environment that encourages professional growth and development.
• Opportunity to engage with cutting-edge technology and sophisticated products.
• Benefit from a flexible work culture that promotes work-life balance.

What's a typical day as a Technical Customer Support Specialist? You'll be:

• Answering phone calls and emails to provide technical support to field engineers, technicians, and product support personnel.
• Responding to complex situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reporting issues in Salesforce and potentially conducting customer training sessions.

This job might be an outstanding fit if you:

• Have extensive practical knowledge gained through experience in technical support or a related field.
• Possess strong judgment skills and the ability to work independently with minimal supervision.
• Are familiar with troubleshooting procedures and concepts relevant to technical equipment and software.

What happens next? Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Technical Customer Support Specialist today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.