Team Lead Blood Operations

Job Posting

Responsibilities:

Follows all DOT guidelines when operating full-size commercial van/ProMaster, and safely transports staff, supplies, and equipment. Travels to other collections sites, as determined by business need. Prepares collection site and performs set up, including technology systems (may include quality control). Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors. Treats donors with customer service excellence and adds value to the donation experience through professional relationship building. Establishes and builds relationships with donors and sponsors. Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed. Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery. Trains and mentors team members in all aspects of the role. Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits. Performs donor screening (collects donor histories) and mini-physical. Performs phlebotomy, including automation (Alyx and/or Trima). Prepares and packs units for transport. Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations. Rebooks donors for future donation appointments and facilitates rebooking process. Transports or carpools staff. May transport supplies and equipment. With a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time. Leads drive set-up. Creates a safe environment for donors and fellow staff members and maintains safety awareness of team. Responsible for achieving team automation goal including recruiting and converting donors for automation. Operates, troubleshoots, and performs routine maintenance on equipment. Maintains product integrity and ensures proper identification of all donors. Maintains organization of departmental records, as needed. May participate in validation of new processes or new equipment. Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate. Reviews quality results and escalates issues and concerns. Performs root cause analysis, review, and reporting with leadership. Uses SOS to troubleshoot. Other duties, as assigned. Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification. Understands and performs in accordance with all applicable regulatory and compliance requirements. Complies with all standard operating policies and procedures.

Qualifications:

Education: High School Diploma required, GED required. Experience: 1-3 years 3 or more years phlebotomy experience preferred. A combination of a health care degree, certification required.