Support Professional, Financial Aid One Stop Specialist

Support Professional, Financial Aid One Stop Specialist

The One Stop Specialist - Financial Aid Support Professional is responsible for the day-to-day customer service functions of the RJF Hall Student Services area. This is a high traffic, first line of contact for numerous services on campus. This includes assisting prospective, new, and current students in all aspects of the enrollment and financial aid processes. This position takes the lead with various financial aid functions and works with other departments to provide excellent customer service to all students, parents, staff, and faculty of the college. This person serves as the resident expert on financial aid processes. Other responsibilities will include working with the Executive Director of Financial Aid to ensure quality and responsive services through various forms of communication and assisting with admissions processes. In addition, this position will assist in the supervision of student employees.

Schedule: 40 hours/52 weeks, Monday through Friday, 8:00 AM - 5:00 PM

Compensation: Level A, $20.23 per hour

Reports to: Associate Director of Financial Aid, Student Engagement and Eligibility

Posting Opens: 12/04/2025

Posting Closes: 12/18/2025

Essential Job Functions:

• Foster a friendly, supportive, and welcoming environment for students, parents, faculty, and staff.
• Serve as the first line of contact in a busy, call one-stop office environment, handling high volumes of in person, phone, and electronic communication daily.
• Assist students in the use of technology to obtain information and submit applications, including, but not limited to, the Online Center, FSA ID, FAFSA on the Web, online student loan application process, the tuition payment plan, and the GRCC Foundation online scholarship application.
• Provide accurate and detailed information to students and parents regarding financial aid and student support services.
• Support students and families by interpreting financial aid awards, explaining account transactions and payment plan options, and ensuring access to the resources necessary to achieve their educational goals.
• Take a lead role in de-escalating and resolving student concerns with empathy and problem-solving skills. Determine when it is appropriate to escalate complex issues to other staff or departments.
• Serve as the lead for triaging, prioritizing, and organizing financial aid operations in the RJF Hall Student Services area. Act as the first point of contact for submitting Behavioral Intervention Team (BIT) reports and contacting appropriate campus authorities when student concerns arise.
• Refer students and parents to appropriate staff or departments for specialized support as needed.
• Support student employees in coordination with the Associate Director of Financial Aid, Student Engagement and Eligibility, ensuring consistent guidance and assistance when additional support is needed.
• Support students and families through all phases of the financial aid application and verification process, while maintaining accuracy and compliance with institutional and federal standards.
• Accurately image and link financial aid documentation into Percepti