Store Counter Sales

Napa Counter Sales Associate

Grand Rapids, MI, USA Full time R25_0000029121 We are looking for great talent to join our NAPA family! As a NAPA Counter Sales associate, you are the "face of the retail store" and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don't need to be able to tear down and rebuild an engine but we do need you to have a background and knowledge of automotive parts. A NAPA Counter Sales associate is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point - We welcome you!

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Provide outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

This is the right opportunity for you if you:

• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
• Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
• You are willing to learn all things automotive if you don't have the background in automotive parts
• Want to join a team where you can learn and grow your career - the opportunities are endless!

What you'll need:

• Valid Driver's License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED. Technical or Trade school courses or degree
• Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers

And if you have this, even better (not a deal breaker if you don't):

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

What's in it for you:

• Awesome people and brand
• Competitive pay
• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a "family" feel
• A culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team