Sr. Professional Services Consultant - Unified Communications

Job Posting

Job Description Summary: Provides comprehensive professional services delivery as related to infrastructure consulting, design, installation, configuration, and knowledge transfer to Logicalis clients. Acts as technical lead and provides subject matter expertise and implementation guidance to clients.

Essential Duties and Responsibilities:

• Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.
• Develops Logicalis standards for scoping, documentation, and implementations.
• Provides, as subject matter expert, guidance, assistance, and recommendations to determine new technical services and solutions for client's business.
• Leads project teams to deliver successful implementations.
• Performs expert integration and customized consulting services.
• Satisfies client technology services and solution requirements using best practices to:
• Design
• Plan
• Implement
• Validate and Test
• Document
• Provide Knowledge Transfer
• Troubleshoot
• Support
• Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions.
• Delivers consultative-based knowledge transfer and documentation to Logicalis' clients.
• Works with RMO and PMO in scheduling and managing engagements.
• Works with Logicalis' clients to perform assessments, health checks, performance tests, and capacity planning.
• Responsible for product evaluation, process improvement, and practice refinement activities.
• Establishes relationships with clients by demonstrating strong listening skills.
• Builds credibility and trust by delivering what has been promised within established timeframes.
• Maintains focus on client satisfaction and expectation management.
• Mentors and trains team members on working in collaborative environment.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.
• Education:
• Bachelor's Degree in a related field.
• Experience / Technical Requirements:
• 8 years of Cisco technical experience, including design, implementation, and support of Cisco Unified Communications solutions, in the following:
• Cisco Core Networking
• Cisco Unified Communications Manager
• Instant messaging and presence
• Enablement of mobile and remote workers (Collaboration Edge)
• Unified voice messaging
• Legacy PBX Integration
• Unified Contact Center - UCCX and UCCE
• Cisco WebEx Control Hub
• Cisco WebEx Calling
• Cisco WebEx Contact Center
• Cisco WebEx Teams
• Microsoft Teams
• Microsoft Teams Voice
• AudioCodes
• Consulting background focused on Cisco solutions and Microsoft Teams
• Proficient use of all Microsoft Office applications.
• Certifications:
• One or more of the following:
• Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
• Cisco Certified Internetwork Expert Enterprise Infrastructure (CCIE Enterprise)
• Cisco Certified Network Professional Enterprise Infrastructure (CCNP Enterprise)
• Cisco Certified Network Professional Collaboration (CCNP Collaboration)
• Other Skills