Shared Services Specialist

Shared Services Specialist

At Percepta, we bring first-class service across each market we support. As a Shared Services Specialist in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing

The Shared Services Specialist supports day-to-day human resources (HR) operations and special projects. This position will be responsible for providing HR and administrative support, including HR processes with data entry directly into the human resources information system (HRIS), on-boarding, general HR inquiries, and HRIS special projects. This role will support key HR processes across hiring, onboarding, and offboarding, including document preparation and consistent process execution.

During a Typical Day, You'll

• Managing HR transactions and processes efficiently.
• Ensure new hire paperwork is complete and accurate – maintain accurate employee records.
• Ensure I-9 compliance and data entered into I-9 system within the first 3 days of employment (US only).
• Ensure accurate and timely data entry, updating, and maintenance of employee data in HR systems (Oracle EBS) adhering to all applicable regulations and staying informed on HR legislation.
• Provide support for HR inquiries from employees and other stakeholders.
• Ensuring compliance with HR Policies and procedures.
• Participating in continuous improvement initiatives for HR processes, programs and/or policy/procedures documentation.
• Collaborate with internal and global partners to support payroll, recruiting and benefit processes. Track and maintain up-to-date information on employee changes as well as to resolve manager and employee questions within a defined timeline.
• Assists with any HR compliance audits as required.
• Conduct New Hire Orientation

What You Bring to the Role

Education

* Associate of Arts or Associate of Science degree required, preferably in Human Resources, Organizational Development, or Business Administration.

Experience

* 2–3 years of business experience required, preferably in HR or administrative support with HR technology - HRIS, service ticketing, background checks, timekeeping systems (Kronos and/or UKG PRO a plus).

HR certification (e.g., SHRM-CP, PHR) is preferred but not required.

Intermediate level proficiency in navigating personal computers, applications and Microsoft Office Products (Outlook, Word and Excel) is required.

Global experience with a multi-national organization a plus.

Skills

* Knowledge of how HR functions work and supports the business.

* Strong understanding of HR policies and procedures. Knowledge of HR laws and/or practices within multiple states. Global experience a plus.

* Excellent communication and customer service skills.

* Proficiency in HRIS tools.

* Possess a high degree of professionalism.

* Excellent oral and written communication skills

* Strong customer service orientation.

* Strong analytical skills.

* Detail oriented with high level accuracy in data entry.

* Excellent reliability and attendance.

* Ability to maintain confidentiality and ability to handle sensitive material.

* Ability to learn quickly and multi-task.

* Ability to work collaboratively in a fast-paced environment.

* Exceptional time management skills.

* Exemplary standards of integrity, personal work ethic and continuous involvement in self-education and development.

* Ability to work well and interact with others at varying organizational levels.

* Must be able to provide excellent customer service to all Percepta employees.

What You Can Expect

* Competitive Salary with Incentives

* Health/Dental/Vision/Life Insurance

* Flexible Spending Account (FSA) and Health Savings Account (HSA)

* 401(k) with company match

* Vacation/Sick Time and Paid Holidays

* Tuition Reimbursement

* Employee Assistance Program

* Employee Discount Program

* Training and Development Programs (Percepta College)

* Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Percepta provides the equipment for this role.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we:

• + Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• + Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• + Leave it better – We take ownership and leave every process, person, and place better than we found it.
• + Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• + Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Primary Location: US-MI-Dearborn

Req ID: 0493A