Service Processor

Service Processor

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. People – We win as a team. Customer – We deliver customer-centric solutions. Continuous Learning – We learn and always aim to be better. Innovation – We innovate every day. Results – Results matter for all of us. As a Service Processor you will play a vital part in supporting Epredia's Instrumentation Service operations across the United States, ensuring accurate invoicing, seamless purchase order coordination, and efficient service execution. Partnering closely with our Field Service teams, you'll help capture and report labor, travel, and parts usage with precision—while also identifying opportunities to add value for both our customers and the business. This position blends operational excellence with commercial awareness, making it ideal for someone who thrives at the intersection of service support and growth. Location: Hybrid - Kalamazoo, MI

What you will be doing:

• Fosters and grows positive customer relations; coordinates with various functions within the company to ensure customer satisfaction.
• Partners with Service Market Development Reps to monitor competitive activity and trends within the territory; foster competitive solutions to meet assigned sales goals / quotas
• Collaborate with accounts receivable team to ensure successful payment for service activities; to include uploading invoices, credits, confirming tax status and other tasks
• Drives improvement through service offerings and untapped markets
• Coordinates all aspects of the billing process to include; contracts, part usage, labor, travel, and pricing according to current market conditions
• Various data management responsibilities including updating install base, warranty dates, contact information, new account applications, and investigations to resolve any discrepancies identified
• Various month end reporting responsibilities, which assist in the closing process and includes various reporting and analysis

Skills you will need:

• 2+ years experience with ERP systems (SAP, ServiceMax)
• Bachelor's degree in business related field preferred
• 2+ years experience with CRM systems (Salesforce.com)
• Exhibit clear verbal and written communication; excellent interpersonal and persuasive communication abilities required
• Proficiency in billing, invoicing, or related highly preferred
• Detail-oriented with excellent organizational skills
• Results and proactive solution driven, the ability to think critically to overcome potential business hurdles to complete tasks
• Proactively cooperate with other departments especially with respect to continuous improvement
• Ability to effectively present to all levels of an organization internally and externally

The hiring range for this position is: $20- $27/hour plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Epredia offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more.

Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law. At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.