Service Processor

Service Processor

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people. At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster. Our values include: resilient growth mindset, executional excellence, courageous leadership, and inclusive collaboration.

We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success. As a Service Processor you will play a vital part in supporting Epredia's Instrumentation Service operations across the United States, ensuring accurate invoicing, seamless purchase order coordination, and efficient service execution. Partnering closely with our Field Service teams, you'll help capture and report labor, travel, and parts usage with precision—while also identifying opportunities to add value for both our customers and the business. This position blends operational excellence with commercial awareness, making it ideal for someone who thrives at the intersection of service support and growth.

Location: Hybrid - Kalamazoo, MI

What You Will Be Doing

Fosters and grows positive customer relations; coordinates with various functions within the company to ensure customer satisfaction. This individual is customer-focused and keeps the customer as the priority.

Partners with Service Market Development Reps to monitor competitive activity and trends within the territory; foster competitive solutions to meet assigned sales goals / quotas.

Collaborate with accounts receivable team to ensure successful payment for service activities; to include uploading invoices, credits, confirming tax status and other tasks.

Drives improvement through service offerings and untapped markets.

Coordinates all aspects of the billing process to include; contracts, part usage, labor, travel, and pricing according to current market conditions.

Various data management responsibilities including updating install base, warranty dates, contact information, new account applications, and investigations to resolve any discrepancies identified.

Various month end reporting responsibilities, which assist in the closing process and includes various reporting and analysis.

Skills You Will Need

2+ years experience with ERP systems (SAP, ServiceMax)

Bachelor's degree in business related field preferred

2+ years experience with CRM systems (Salesforce.com)

Exhibit clear verbal and written communication; excellent interpersonal and persuasive communication abilities required

Proficiency in billing, invoicing, or related highly preferred

Detail-oriented with excellent organizational skills

Results and proactive solution driven, the ability to think critically to overcome potential business hurdles to complete tasks

Proactively cooperate with other departments especially with respect to continuous improvement

Ability to effectively present to all levels of an organization internally and externally

The hiring range for this position is: $20- $27/hour plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Epredia offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.