Service Desk Analyst

Service Desk Analyst

Service Desk Analyst SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair.

Requirements:

• Hands on experience 2 to 5 years working IT administration.
• History supporting large organizations (supporting 3,000 to 4,000 users).
• Able to work / commute to two office locations in the Detroit area: Warren, MI and Sterling Heights, MI.
• Ability to manage workload independently and have clear communication skills.

Technical Skills:

• Software:
• Windows Active Directory Adding new users/computers
• Passwords
• Deleting users from AD
• New hire account set up and de-provisioning experience.
• Office 365 Experience- Admin Experience
• Working knowledge with Teams, One Drive and Share point
• Managing M365 licensing
• Experience with 2 factor Authentication, preferably Okta
• Setting up accounts / troubleshooting authentication issues
• Resetting Password
• Experience with Installing Software
• Past experience using a RMM tool a plus
• Hardware:
• Setting up new printers/peripherals
• Setting up/troubleshoot laptop and desktop system
• VPN/Wifi remote troubleshooting users that are offline or remote
• Experience with ServiceDesk, preferably Jira
• Open/modify/close Service requests

Soft Skills:

• Multitasking
• Work well under pressure.
• Team player/ Work in a Team environment

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodations in the application process will be returned.

SunSource Equal employment opportunity, including veterans and individuals with disabilities.