Service Center Manager II - Community Action Agency

Service Center Manager II

The Service Center Manager II oversees the assigned Service Centers to provide direct and information/referral services to clients eligible for Capital Area Community Services' sponsored projects. Provides training for Center staff. Implements new systems for the delivery of services to the eligible population. This position is responsible to manage two or more Services Centers simultaneously.

Responsibilities:

• Identify and oversee the delivery of services to low-income residents within assigned service areas.
• Manage daily operations of assigned Service Centers, ensuring services are accessible, effective, and compliant with program guidelines.
• Supervise staff and volunteers working at the assigned Service Centers.
• Provide training, guidance, and support, serving as a role model for self-sufficiency and professional conduct.
• Attend relevant training and professional development as required.
• Represent CACS on community committees, coalitions, and working groups, often serving in a leadership capacity.
• Conduct ongoing community outreach to strengthen relationships and increase agency visibility.
• Ensure that all CACS programs receive the required number of referrals to meet contractual goals.
• Identify eligible clients through personal outreach and through partnerships with external human service agencies.
• Provide information to residents and community agencies regarding available CACS programs and services.
• Serve as an advocate for clients in obtaining necessary services and resources.
• Ensure the accuracy, confidentiality, and proper maintenance of all client files, records, and service documents, including data required by funding sources.
• Maintain accurate client information and service records in the EmpowOR database system.
• Collect and prepare required reports including client intakes, in-kind contributions, payroll records, sign-in sheets, mileage logs, and applications for direct services.
• Ensures compliance with all agency policies, procedures, and program standards.
• Assist with special projects and perform other duties as assigned.

Education Required: Bachelor's Degree in Social Work, Human Services, Public Administration, or a related field is required. Master's Degree preferred. Equivalent combination of education and relevant experience may be considered.

Knowledge, Skills, and Abilities: Minimum of 5 years of progressively responsible supervisory experience required. Three to 5 years related experience in a human services or community services agency delivering programs to low-income populations. Strong organizational skills with the ability to manage multiple projects and handle competing priorities. Advanced computer skills including proficiency in Microsoft Word and Excel. Demonstrated ability to lead, guide, and support staff in achieving program goals and objectives. Effective oral and written communication skills required for program management and community collaboration. Ability to work effectively with diverse populations, demonstrating cultural sensitivity and professionalism.

Location: St Johns, MI and Owosso, MI Schedule: Up to 40 hours per week, 52 weeks per year. 8:30 am to 4:30 pm Monday-Friday, unless modified by Program Director