Senior Advanced Service Engineer

Senior Advanced Service Engineer

As the Senior Advanced Service Engineer, you will work with Marketing, R&D, Advanced Sourcing, Advanced Quality, Pro Care Team, and Advanced Operations on new product development. You will serve as the champion for service needs in the new product development process and work on designing for serviceability. You will also be responsible for the design of the service lines needed to repair the devices and then transitioning products into service globally. You will also ensure standard service launch kits are developed and meet all regulatory requirements. Additional responsibilities include:

• Monitor and control progress of projects to ensure sound application of engineering principles are used and design intent is being followed and achieved
• Coordinate with other Stryker units, vendors, and senior leadership as needed to ensure specific cost, time, and/or regulatory standards are met
• Submit periodic reports on assigned topics to appropriate personnel
• Train others on functionally related topics
• Evaluate the results of projects and provide manufacturing guidance and assistance as needed
• Partner with R&D on all new products to ensure service launch kits are defined and implemented during the launch of products to induce, but not limited to:
• Serviceability reviews
• Partnership with appropriate groups to define fixture and equipment requirements globally
• Prepare and define service manuals
• Ensure Preventative Maintenance is clearly defined and feasible to accomplish
• Ensure service launch kits are available upon launch of the product
• Define standard diagnostic and failure codes
• Define and document repair procedures and requirements
• Define and document field diagnostic equipment and processes
• Ensure spare parts are defined and ready in conjunction with Advanced Operations
• Ensure requirements are given to both mechanical and electrical fixture teams
• Analyze, determine, and advocate for service model that best meets the needs of our customers and business
• Service validation plans
• Equipment installation and qualification
• Create service-specific PFMEA
• Partnering with appropriate engineering disciplines such as Product Engineering, RA, QA, Advanced Operations, Operations Engineering, Advanced Sourcing, Service Operations Engineering, and International teams to gather inputs and develop the Service process

What you need:

• Bachelor's degree in an Engineering discipline or related field required
• 2+ years of relevant post-graduate engineering experience required
• Demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, wrenches, hammer, etc.), power tools, and test/inspection equipment required
• Demonstrated mechanical/electrical design and problem-solving skills required
• Excellent analytical skills required
• Excellent interpersonal communication skills required

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.