Resource Coordinator (professional Services)

Rocket Software Resource Coordinator

It's fun to work in a company where people truly believe in what they're doing! Rocket Software's Customer Solutions Engineering (CSE) function is seeking a proactive and detail-oriented Resource Coordinator to support the Professional Services team in aligning staffing needs with customer and project demands. This role is a central coordination point between Project Managers, Delivery Managers, and the Project Management Office, ensuring accurate and efficient resource planning, forecasting, and scheduling using Kantata SX, Excel, and other data analysis tools. The Resource Coordinator improves delivery forecast accuracy, maintains real-time visibility into resource assignments, and optimizes talent deployment across the Professional Services organization to accelerate time to value.

Key Responsibilities

• Assignment Management and Scheduling
• Forecasting, Revenue Recognition, and Month-End Readiness
• Delivery Backlog and Time-to-Value Acceleration
• Data Quality, Integrity, and Governance
• Cross-Functional Collaboration and Escalation Awareness

Requirements

Education & Desired Certifications

• Bachelor's degree in Business, Operations, or a related field preferred
• Resource Management Certified Professional
• Certified Resource Planning Professional
• Certified Scrum Master
• Six Sigma certifications
• Information Technology Infrastructure Library
• Project Management Professional

Experience

• 3-5+ years in resource management, capacity planning, or operations within a professional services or consulting environment; experience in a software company is preferred.
• Hands-on experience with a professional services automation platform; Kantata SX and Salesforce are strongly preferred.
• Strong understanding of professional services roles such as Project Managers, Consultants, Developers, Solution Architects, and Delivery Engineers.
• Deep understanding of forecasting logic, period management, assignment management, and how milestones, acceptance, and time entry influence revenue recognition and delivery outcomes.
• Familiarity with project lifecycles, staff planning, and principles of customer delivery success.
• Proficiency with Microsoft Excel, PowerPoint, and reporting tools for operational analysis and communication.

Skills & Competencies

Core Competencies

• Exceptional attention to detail and commitment to data accuracy and quality.
• Excellent communication, conflict resolution, negotiation, and adaptability skills.
• Proven ability to balance multiple demands and support diverse stakeholder needs.
• Strong analytical and problem-solving abilities; comfortable making data-informed staffing decisions.
• High degree of ownership, urgency, and collaborative working style.

Financial and Operational Acumen

• Strong understanding of revenue recognition principles.
• Experience in financial management, budgeting, and performance monitoring.
• Ability to analyze and address complex operational challenges.

Collaboration Network

• Shared Services CSE Leadership Team
• Shared Services CSE Solutioning
• Shared Services CSE Operations
• Business Unit Delivery Services Management Team

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.

Annual salary range for this position is between $88,500.00 - $119,475.00 gross before taxes.

What Rocket Software can offer you in USA:

• Unlimited vacation time as well as paid holidays and sick time
• Health and wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth retirement savings with matching contributions
• Monthly student debt benefit program
• Tuition reimbursement and certificate reimbursement program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.