Registered Client Service Associate

Registered Client Service Associate

The Securities Senior Sales Assistant (SSA) role is a position providing operational and sales support to multiple Financial Consultants (FC's) within their individual businesses, as well as to support office initiatives. The SA role assists one or more Financial Consultants (FC) in a Retail, High Net Worth, or Institutional capacity.

Position Competencies: Successful incumbents are customer focused, able to work independently, have exceptional teamwork, planning, and organizational skills, are creative and innovative as well as effective communicators and strong attention to detail and the ability to problem solve and multitask.

Position Responsibilities: This position holds responsibilities in four primary categories: Sales Support, Compliance, Customer Service, and Teamwork. Some of the primary responsibilities are listed below.

• Assists with the opening and maintenance of client accounts and records.
• Ensure completion of all paperwork for clients.
• Provide accurate, timely and courteous responses to clients.
• Organize client files and set up systems to assist Financial Consultant with regular follow up.
• Research and resolve complex and sensitive client problems and questions.
• Complete understanding of policies and procedures for firm and regulatory compliance.
• Copy and retain all necessary documentation.
• Maintain accurate office logs.
• Back up other sales associates as required.
• Identify any issues regarding office procedures and escalate as appropriate.
• Participate in office or firm-wide initiatives as requested.
• Demonstrate teamwork, cooperativeness, and positivity.
• Follow appropriate approval channels for all correspondence and marketing.
• Create client correspondence/mailings as requested.
• Perform operational or administrative functions for client related requests (i.e., check request, wiring funds, address change, dividend information, etc.).
• Enter trades as licensing and firm rules allow.

Position Qualifications:

• + High School/GED
• + Advanced college degrees may count towards experience requirement
• + Series 7 and Series 63 licenses required
• + Willingness and ability to obtain FINRA Series 66 or 65, and resident state appropriate insurance and annuity licenses
• + 5 years of experience in customer contact
• + 2 years of experience in investments/brokerage industry and securities regulations
• + 2 years of experience in Microsoft Office

About Comerica: We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well as support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer-disability/veteran.