Project Coordinator - IT Service Delivery

Job Coordinator

Candidate must be able to work Eastern Standard or Central Standard Time Zone hours for this role.

Provides essential project support and in-sourced and outsourced resource management tasks for IT Professional Services Projects in support of Project Managers. Independently coordinates, monitors, and documents activity for small, minimally complex IT projects in accordance with Logicalis Statements of Work, following Logicalis Project Management Office (PMO) methodology and Resource Management Office (RMO) standard operating procedures.

Essential Duties and Responsibilities

• Assists Project Managers by performing project coordination duties including resource assignment, scheduling, back-office data management, and closeout activities including, but not limited to:
• Resource schedule management for assignment of engineers and/or contractors to projects; works directly with subcontractor technical resources, aiding with project preparation, scheduling, and administrative support.
• Creates and processes project engagements in PSA software including new contracts, change requests, and other modifications.
• Assists with sourcing and processing subcontractor quotes and contracts.
• Coordinates small, minimally complex projects that do not require a Project Manager, ensuring contracted delivered services are provided with quality, on time, and within budget.
• Initiates projects and kick-off, including:
• Schedules project initiation meeting with Account Executives and Solutions Architects for knowledge transfer of the scope of work from Sales to the assigned Service Delivery Engineer(s)
• Coordinates and facilitates project initiation meeting with Customer and Logicalis Project Engineer(s) to review scope and set initial project schedule.
• Ensures assigned resources are scheduled and prepared for assigned work.
• Monitors project activity and captures required data according.
• Performs ongoing updates and completion to project specific documents per defined standards such as resource schedules, project labor time entry, Project Change Requests and Project Closure and Acceptance Documents.
• Maintains continuous focus on customer service and quality assurance. Escalates issues for resolution as warranted, engaging PMO Manager for assistance with difficult issues.
• Responsible for coordination of the project through closure.
• Demonstrates an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values.
• Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supervisory Responsibilities

None

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or experience required to perform the duties of Logicalis Project Coordinator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Education

Associates Degree (or higher) in Business Management, Project Management, or Information Technology preferred

Work Experience

Minimum 3 years' professional experience preferably with knowledge of project management practices and/or in an IT Support role (e.g. Service Desk, PC Desktop Support, etc.)

Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination