Program Support Assistant

Program Support Assistant

Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles. To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences.

The Program Support Assistant position provides vocational support for all team members and Human Services staff that support the 3PL line of business. Primary responsibilities will be assisting team members in training, providing daily support to team members on the work floor, implementing behavioral techniques, monitoring and documenting client progress, providing daily feedback and case notes for team members, collaborating with team members/VSS/supervisors, assessing for accommodations, and providing first line support.

Main duties and responsibilities include the following:

• Monitor client progress by speaking with client, VSS, and supervisors
• Provide intensive one-on-one job training assistance to clients to help them learn new jobs and enhance their skills on existing jobs
• Communicate effectively with VSS, supervisors, trainers, and other stakeholders
• Provide direct feedback and training to team members regarding work readiness, work behaviors, and work skills
• Assist with crisis intervention with team members
• Assist TM's with CIP goal completion Action Plans after progressive discipline

Other duties and responsibilities include the following:

• Provide intensive one-on-one job training assistance to clients to help them learn new jobs and enhance their skills on existing jobs
• Write case notes regarding client progress
• Maintain a positive relationship with all work related professionals (VSS, supervisors, referral sources, and operations management)
• Obtain baseline information regarding work speeds, behaviors, and physical abilities/tolerances
• Assist with new hire orientation
• Provide training support for new hires and existing clients
• Occasionally monitor vacant caseload in VSS absence
• Maintain safe and clean work environment
• Promote Peckham's vision values and services to all customers and stakeholders
• Assist in maintaining organizational wide quality standards
• Other duties as assigned

Supervisory responsibilities: This job does not have any supervisory responsibilities.

Minimum qualifications:

• 1-2 years working with individuals that have disabilities
• 1 year of related program experience
• This position requires passing and maintaining security background checks.
• Proficiency in Microsoft Office software such as Word, Excel and Outlook.
• Proficiency in, or ability to learn, SharePoint software.

Preferred qualifications:

• Experience with Workday, Microsoft Teams, or other electronic file systems
• Degree or education in vocational rehabilitation, social work, psychology, or a related field
• Behavior Management Training, Therapeutic Physical Intervention Training, and First Aid/CPR training preferred.
• Certified Employment Support Professional, Mental Health First Aid certifications preferred, or able to obtain upon employment
• Ability to communicate effectively in both verbal and written forms
• Experience in mentoring, coaching, and giving feedback
• Ability to manage time effectively
• Ability to solve problems and work successfully on a team

Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis.

Peckham is an equal opportunity employer. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

Reasonable accommodation for applying notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

• Email us at careers@peckham.org
• Call us at (517) 316-4000
• Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business line: Human Services

Location: Lansing, MI

Worker sub-type: Staff member