Product Support Engineer

Job Opportunity At V2Soft

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!

Job Description: 5 years automotive relevant experience Bachelor's degree preferred Failure Resolution Process (FAP) -- 40%

- Monitor field warranty data, filter, organize, prioritize, and select technical topics for follow-up

- Review top warranty, long term quality, early warning and tow-in concerns to identify problems, investigate customer complaints, workshop findings, repairs performed and research all other potential possibilities surrounding the problem

- Report market/product concerns in technical detail with pre-analysis in the FAP process

- Monitor the effectiveness of service solutions and factory corrective actions introduced into production and service repairs

- Attend factory meetings and topic escalation meetings

- Conduct follow-up on claimed parts analysis results so FAP documents are updated appropriately

- Update PCC tracking lists timely and accurately

- Develop technical and non-technical approach to address dealer issues

Technical Support -- 25%

- Provide technical support to other departments like technical field personnel, technical helpline, parts department, customer service, and Compliance/TREAD

- Provide diagnosis and service solution information to the Technician Helpline and draft Technical Bulletins for the Field organization

- Resolve unscheduled and unplanned technical issues

Tow-in and Data Mining Initiative Support-- 25%

- Help develop and provide feedback if needed for creation of Data Mining topic groupings

- Begin using Data Mining tool when available and provide helpful feedback to improve accuracy of tool

- Support internal early warning initiative by investigating new trends in data

Claim Parts from the Field - 10%

- Perform preliminary analysis on warranty returned parts with the Quality Analysis team; ships sample parts to the appropriate factories and/or suppliers

- Ensure claimed parts pertaining to responsible PIDs are available

- Maintain and update part submission lists on a regular basis

- Check and inspect incoming parts from field claims

- Scrap parts and delete from submission list when necessary

V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.