Patient Services Supervisor, Food&nutrition

Patient Services Supervisor

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary: As a Patient Services Supervisor, you will be responsible for assisting in the successful operation and customer service of the food and nutrition services department at a hospital. The Patient Services Supervisor is an exciting opportunity for an energetic, entry-level supervisor who is seeking a career avenue into the food service industry.

Essential Duties and Responsibilities:

• Ensures patient and client satisfaction meeting and exceeding stated expectations.
• Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate.
• Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities.
• Performs other duties as assigned.

Preferred Qualifications:

• 2 years of food service experience preferably in hospitals, senior living, or related healthcare environments.
• Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
• Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation.
• Supervisory, leadership, management and coaching skills.
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• ServSafe Certification is preferred.

Apply to TouchPoint today! Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Associates at Touchpoint are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.