Patient Services Senior

Patient Services Senior

To assist and support supervisors/manager with leadership in daily operations of the area while also providing support and coordination of divisional patient care services.

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development, and through leadership activities in Michigan, nationally, and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education, and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Excellent medical, dental, and vision coverage effective on your very first day. 2:1 Match on retirement savings.

Responsibilities:

• Attend weekly lead meetings and relay necessary information to staff
• Maintain clerical schedule, providing seamless scheduling coverage
• Responsible for oversight of day-to-day operations for clerical team
• Actively address internal concerns, or seek assistance from supervisor for issues out of reach
• Active participation with leadership team by attending key meetings to ensure effective clinical operations
• Review grids for scheduling errors, open spaces, and mistakes in scheduling blocks
• Assist supervisors with payroll. Provide a list of unscheduled PTO with explanations
• Relay staff issues, including documentation, to supervisors/manager (including concerns, disciplinary issues, questions, etc.)
• Serve as role model for the clerical staff and provide leadership to the team
• Keep minutes at staff meetings and distribute hard copy to staff
• Responsible for supply ordering of clerical operation
• Perform special projects at supervisor's/manager's request
• Assist in developing work processes and procedural improvements (update clerical procedure manual)
• Provides in-services training and onboarding for new clerical staff
• Process and compile patient paperwork for exams and clinical staff
• Answer incoming phone calls and triage to appropriate location
• Accurately record any phone messages and assure they are forwarded appropriately
• Receive and assist patients and other customers
• Schedule patient appointments with patients and/or referring clinic
• Specialized scheduling per modality protocol (IE Pacemaker, General Anesthesia, etc.)
• Call patients to remind them of upcoming appointments
• Utilize paging system to contact appropriate staff as required
• Prepare patient itinerary and all other appropriate correspondence
• Demonstrate ability to complete multiple tasks independently
• Identify and track reoccurring operational problems and participate in resolution
• Required to have knowledge and adhere to University and Departmental policies and procedures

Required Qualifications:

• Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others.
• Demonstrate ability to work independently in an ever-changing and potentially stressful environment.
• Demonstrate strong organizational skills.
• Demonstrate dependability, professionalism, ability to accept direction and shows attention to detail.
• Demonstrate strong written communication skills displaying ability to spell correctly and shows use of proper grammar.
• Demonstrate strong interpersonal and oral communication skills including active listening.
• Excellent attendance record.
• High School diploma or equivalent.
• 5+ years experience in direct customer service setting involving face to face or over the phone patient/customer interaction.
• Knowledge of basic medical terminology.

Desired Qualifications:

• Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
• Familiarity with medical terminology.
• Experience in a health care environment.

Work Schedule: Monday - Friday 8:30am - 5:00pm

Work Locations: Mott Children's and Women's Hospital

Union Affiliation: This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening: Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job Opening ID: 267934

Working Title: Patient Services Senior

Work Location: Michigan Medicine - Ann Arbor Ann Arbor, MI

Modes of Work: Onsite

Full/Part Time: Full-Time

Regular/Temporary: Regular

FLSA Status: Nonexempt

Organizational Group: Um Hospital

Department: MM CW Radiology C & W

Salary: $45,864.00 - $58,822.40

Career Interest: Patient Care Services Radiology Service Employees Intl Union (SEIU)