Patient Services Representative Associate OBGYN

Patient Services Representative

This is a full time position working 36 hours per week. Four days per week on Mondays, Tuesdays, Wednesdays, and Fridays. As a patient services representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential functions include:

• Serving as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
• Performing clerical functions, including answering practice phone calls; scheduling patient appointments using a decision tree where applicable; ordering supplies; generating patient letters; processing/sorting mail and supply deliveries, and processing registration reports.
• Performing patient registration and check-in: confirming patient demographic and insurance information; assisting patients with kiosk registration. Performing patient check-out: scheduling follow-up appointments or confirming future appointments.
• Maintaining patient medical records according to standards; uploading right fax documents into EPIC. Responsible for basic EMR/HER scanning.
• Actively participating in safety initiatives and risk mitigating measures where appropriate and completing all position and unit safety related competencies and requirements on a timely basis.

Qualifications required:

• High school diploma or equivalent.
• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

Preferred:

• Vocational/Technical one year certificate from college or technical school (based on Corewell Health entity and department).

About Corewell Health:

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in you. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement - to improve health, instill humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you:

Comprehensive benefits package to meet your financial, health, and work/life balance goals. On-demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance. Traditional and Roth retirement options with service contribution and match savings.

Primary location: Site - ICC Beltline - 2750 East Beltline - Grand Rapids. Department name: OB Gynecology - BICC. Employment type: Full time. Shift: Day. Weekly scheduled hours: 36. Hours of work: 7:30 a.m. - 5 p.m. Days worked: Monday - Friday. Weekend frequency: N/A.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.