Patient Services Representative Senior Urology Surgery Scheduling

Practice And Culture

There is a culture of strong teamwork where everyone is there to deliver exceptional care and lean on each other when needed. The practice manager strives to make it an environment where all team members feel safe, can grow, learn, have fun, and enjoy coming to work.

Job Description

This individual will schedule and coordinate surgery for an ambulatory Urology practice for multiple surgeons at multiple surgical sites in Grand Rapids. This is a hybrid role, both onsite and remote work. This candidate will need to be flexible depending on surgeons schedule and preferences.

Job Summary: Organizes day-to-day clerical function in the delivery of quality health care services. Provides functional guidance to clerical staff.

Essential Functions

• Serves as, and performs functions of, Floor Coordinator.
• Oversees development and delivery of functional training to clerical staff.
• Responsible for auditing and developing action plans for process improvement.
• Performs tracking and trending audits within department/practice.
• Serves as a subject matter expert/resource to the department/practice.
• Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required: High School Diploma or equivalent, 5 years of relevant experience typically gained through skills/knowledge/abilities of related experience.

Preferred: Associate's Degree

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health Cares For You

Comprehensive benefits package to meet your financial, health, and work/life balance goals. On-demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance. Traditional and Roth retirement options with service contribution and match savings.

Primary Location

SITE - Corewell Health Care Center - Wealthy - 1900 Wealthy - Grand Rapids

Department Name

Urology Clinic - Grand Rapids

Employment Type

Full time

Shift

Day (United States of America)

Hours Of Work

8 a.m. - 4:30 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

Corewell Health Team Members

Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health Commitment

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Inclusion and Diversity

We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.