Patient Services Associate

Patient Services Associate

The Radiology Department at Livonia Center for Specialty Care (LCSC) is currently hiring for the position of Patient Services Associate. As a vital member of our team, you will play a crucial role in providing frontline support for our patients. This position involves checking in and prepping patients, handling incoming calls, scheduling appointments, processing payments, and ensuring patients complete necessary documentation. The individual chosen for this position will be responsible for meeting the highest standards of customer service, including exhibiting a professional and positive image when interacting with patients and co-workers.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Excellent medical, dental and vision coverage effective on your very first day. 2:1 Match on retirement savings.

Responsibilities:

• Accurately verify patient information, including demographic details, medical history, and insurance coverage.
• Maintain patient confidentiality and adhere to HIPAA guidelines.
• Accurately check patients in/out and process credit card payments.
• As needed, assist patients with completing their questionnaires.
• Assist call centers, referring clinics, and patients with telephone inquiries. Triage phone calls appropriately if unable to directly assist.
• Coordinate and schedule Radiology exams.
• Walk patients to and from the appropriate changing areas. This can also include maneuvering patients in wheelchairs.
• Accurately enter patient, study, and physician information into patient’s charts.
• Assist and direct patients as needed for the following imaging modalities: General Imaging, Ultrasound (US), Computed Tomography (CT), Bone Density, and Mammography.
• Upload images from a CD.
• Accurately record and forward phone messages.
• Consistently uphold the Radiology Gold Standard and Customer Service guidelines.
• Ability to work independently and collaboratively in an ever-changing and potentially stressful environment.
• Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.
• Unload, lift and stock linens, oral contrast bottles, and office supplies.
• Maintain a clean work area in compliance with Joint Commission standards.
• Train other new-hires and co-workers as needed.
• Performs other clerical duties as directed by lead, supervisor, or manager.

Required Qualifications:

• High School diploma or equivalent.
• 1+ year(s) of customer service experience.
• Basic computer skills.
• Ability to Multitask in a fast-paced, multidisciplinary clinical setting.
• Demonstrated strong oral and written communication skills.
• Demonstrated organizational skills and attention to detail.
• Excellent attendance record.
• Demonstrated enthusiasm, dependability, initiative, and ability to prioritize.

Desired Qualifications:

• Previous experience in Radiology, a related position, or a health care environment.
• Familiar with UMHS policies and procedures.
• Experience with Epic/MiChart and Microsoft Office tools.
• Familiar with basic medical terminology.

Work Schedule: Tuesday - Friday, rotating shifts between 7:00am-5:30pm.

Work Locations: Livonia Center for Specialty Care.

Union Affiliation: This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening: Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline: Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.