Patient Services Associate

Patient Services Associate

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What benefits can you look forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities:

• Initiating patient medical record request based on patient demographics and authorization forms.
• Carefully verify patient identities by checking names, date of birth, insurance details, and other relevant information to ensure accurate record retrieval.
• Obtain proper authorizations adhering to HIPAA regulations.
• Maintain a detailed log of all record request, including date, provider contacted, status updates and expected delivery.
• Actively follow up with healthcare providers to ensure timely receipt of medical records, addressing any delays or issues.
• Accurately enter medical records into the electronic health system, properly indexing and organizing documents based on established protocols.
• Prioritize urgent request and ensure timely completion of record retrieval tasks to meet deadlines.

Required qualifications:

• High School Diploma or GED.
• Provides excellence in patient satisfaction.
• Possesses strong keyboarding skills.
• Communicates effectively in ways that enhance productivity and build respectful relationships.
• Demonstrates active listening, written, verbal, and information technology skills.
• Adheres to high standards of personal and professional conduct.
• Responds positively to change, showing willingness to learn new ways to accomplish work.
• Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.
• Good attendance.
• Exceptional interpersonal skills and ability to work well within a team setting.

Desired qualifications:

• 1 year of customer service experience.
• Knowledge of basic medical terminology.
• Knowledgeable in Aspect, Microsoft Excel, Word and Outlook.
• Experience working within a large, complex healthcare setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.

Modes of work:

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

Union affiliation:

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background screening:

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application deadline:

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO statement:

The University of Michigan is an equal employment opportunity employer.

Job opening ID: 274179

Working title: Patient Services Associate

Job title: Patient Services Associate

Work location: Michigan Medicine - Ann Arbor Ann Arbor, MI

Modes of work: Hybrid

Full/Part Time: Part-Time

Regular/Temporary: Regular

FLSA status: Nonexempt

Organizational group: Um Hospital

Department: MM Radiation Oncology

Posting begin/end date: 2/19/2026 - 2/26/2026

Salary: $43,056.00 - $62,462.40

Career interest: Service Employees Intl Union (SEIU)