Patient Services Associate

Patient Services Associate

The Section of Plastic Surgery is seeking responsible clerical support for its busy Plastic Surgery/Orthopedic Clinic at Dominos Farms.

Responsibilities:

• Receive and assist patients, visitors, and staff.
• Schedule patient appointments with patients and/or referring clinic.
• Monitor waiting area activity and assure a clean, organized, and safe environment.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
• Provide information regarding hospitals and community services as needed.
• Process and compile patient paperwork for exams and clinical staff.
• Call patients to remind them of upcoming appointments.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary and all other appropriate correspondence.
• Accurately and efficiently schedule patient appointments utilizing Cadence.
• Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
• Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations.
• Respond to patient inquires related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
• Assist patients with payment questions. Collect payments, co-pays, and past due balances at patient check out using established department guidelines.
• Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
• Ensure completeness of visit information including type of visit reason for service, charge for service and diagnostic codes for processing professional and facility charges.
• Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
• Perform other related duties as assigned.

Required Qualifications:

• Graduation from high school or an equivalent combination of education and experience.

Desired Qualifications:

• Knowledgeable in Microsoft Excel, Word and Outlook.
• Experience working within a large, complex healthcare setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.
• 2-3 years of clerical and/or administrative experience required.
• 1-2 years complex scheduling for Plastic Surgery/Surgical Specialties.
• Knowledge of basic medical technology specific to wound care or surgical specialty.
• Provides excellence in patient satisfaction.
• Possesses strong keyboarding skills.
• Knowledge of multiple software systems
• Interacts effectively and builds respectful relationships within and between units and among individuals.
• Communicates effectively in ways that enhance productivity and build respectful relationships.
• Demonstrates active listening, written, verbal, and information technology skills.
• Shares relevant information.
• Adheres to high standards of personal and professional conduct.
• Responds positively to change, showing willingness to learn new ways to accomplish work.
• Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.
• Good attendance.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Demonstrates active listening, written, verbal and information technology skills.

Work Schedule:

Day Shift - ability to flex shift between Monday-Friday Hours vary

Work Locations:

The Plastic Surgery Clinic is located in Domino's Farms, Ann Arbor, MI

Modes of Work:

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

Union Affiliation:

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

U-M EEO Statement:

The University of Michigan is an equal employment opportunity employer.

Job Detail:

Job Opening ID 274160 Working Title Patient Services Associate Job Title Patient Services Associate Work Location Michigan Medicine - Ann Arbor Ann Arbor, MI Modes of Work Onsite Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group Um Hospital Department MM Plastic Surg - Tech Posting Begin/End Date 2/19/2026 - 2/26/2026 Salary $43,056.00 - $62,462.40 Career Interest Service Employees Intl Union (SEIU)