Patient Services Associate

Patient Services Associate

To provide support and coordination of divisional patient care services.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Work at Michigan Medicine and become a victor for the greater good.

Excellent medical, dental and vision coverage effective on your very first day + 2:1 Match on retirement savings.

Receive and assist patients, visitors, and staff. Schedule patient appointments with patients and/or referring clinic. Monitor waiting area activity and assure a clean, organized, and safe environment. Promote personal comfort and convenience of patients and families by routinely checking their needs. Provide information regarding hospitals and community services as needed. Process and compile patient paperwork for exams and clinical staff. Answer incoming phone calls and triage to appropriate location. Accurately record any phone messages and assure they are forwarded appropriately. Call patients to remind them of upcoming appointments. Utilize paging system to contact appropriate staff as required. Prepare patient itinerary and all other appropriate correspondence. Demonstrate ability to complete multiple tasks independently. Identify and track reoccurring operational problems and participate in resolution. Required to have knowledge and adhere to University and Departmental policies and procedures.

Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others. Demonstrate ability to work independently in an ever-changing and potentially stressful environment. Demonstrate strong organizational skills. Demonstrate dependability, professionalism, ability to accept direction and shows attention to detail. Demonstrate strong written communication skills displaying ability to spell correctly and shows use of proper grammar. Demonstrate strong interpersonal and oral communication skills including active listening. Excellent attendance record. High School diploma or equivalent. 2-3 years experience in direct customer service setting involving face to face or over the phone patient/customer interaction. Knowledge of basic medical terminology. Working knowledge of MiChart (Cadence, EpicCare, and Radiant). Familiarity with medical terminology. Experience in a health care environment.

Monday - Friday 7:30am - 4:00pm. Mott Children's and Women's Hospital.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. The University of Michigan is an equal employment opportunity employer.