Patient Services Associate

Patient Services Associate

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Michigan Medicine Ambulatory Care Saline Health Center is dedicated to providing high quality health care services for adults and children. We are seeking a compassionate, enthusiastic, self-driven, patient and team-oriented patient services assistant/associate who will share in the goal of creating the ideal experience for our patients, families and employees.

Required Qualifications:

• High school diploma/GED or an equivalent combination of education.
• Demonstrated customer service excellence.
• Welcoming and approachable demeanor with a consistently positive and professional attitude.
• Strong organizational, problem-solving, and prioritization skills.
• Demonstrated active listening, verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Demonstrated excellent attendance and reliability.
• Requires flexibility in all aspects of work assignments.

Desired Qualifications:

• Experience working in a patient care setting.
• Knowledge of basic medical terminology.
• Experience with Michigan Medicine's electronic medical record system.

Work Schedule: This position is 40 hours/week with variable hours Monday - Friday 6:30am-7:30pm with possible Saturday rotation.

Work Locations: Michigan Medicine Saline Health Center, 700 Woodland Drive East, Saline, MI 48176 and Saturday clinic at Michigan Medicine West Ann Arbor, 380 Parkland Plaza, Ann Arbor, MI 48103.

Union Affiliation: This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening: Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline: Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement: The University of Michigan is an equal employment opportunity employer.