Patient Services Associate

Patient Services Associate

The Sleep Disorders Center is seeking a team player who has strong interpersonal skills and the ability to handle multiple tasks. To provide customer service to patients in an ambulatory setting by facilitating business processes, including appointment scheduling, check-in, check-out, and pre-arrival services.

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development, and through leadership activities in Michigan, nationally, and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education, and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Excellent medical, dental, and vision coverage effective on your very first day. 2:1 Match on retirement savings.

Responsibilities:

• Must demonstrate excellent communication and customer service skills.
• Working knowledge of MiChart and Cadence.
• Schedule new and return patient visits, determining appropriate clinic provider based on specified standards.
• Schedule sleep studies, determining appropriate location and resources based on specified standards.
• Schedule sleep studies, determining appropriate location and resources based on specified standards.
• Determine the existence of previous UMHS registration.
• Obtain and update insurance, financial, and demographic information with the patient.
• Notify patients of appointment changes.
• Inform patients of necessary preparations prior to visit or study in accordance with established guidelines.
• Maintain and tabulate clinic data as needed.
• Collect cash and credit card payments from patients using established guidelines to determine patients’ pay portion and provide a receipt of payment.
• Reconcile clinic cash collections daily according to specified clinic standards.
• Ensure that accurate billing information is obtained and that required referrals/authorizations are met.
• Must be able to problem-solve independently and as part of the team.
• Adhere to established telephone management principles.
• Accurately triage InBasket messages and ensure they are forwarded appropriately.
• Mentoring, orienting, and supporting new staff and assisting with on-the-job training.
• Provide coverage and support at the Med Inn clinic location if needed.

Required Qualifications:

• A high school diploma or an equivalent combination of education and experience is required.
• Some clerical experience is necessary, preferably in a medical setting.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Respectful and compassionate attitude promoting service excellence.
• Demonstrates active listening, written, verbal, and information technology skills.
• Maintain confidentiality in all business matters.
• Demonstrated record of excellent attendance.

Desired Qualifications:

• 3 to 4 years of customer service experience.
• Familiarity with Michigan Medicine’s policies and procedures.
• Ability to fully utilize MiChart (Epic system) to access ambulatory care functionality in scheduling, processing collections, and generating reports.
• Knowledge of medical terminology.

Work Locations: Dominos Farms

Modes of Work: Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

Union Affiliation: This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening: Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline: Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement: The University of Michigan is an equal employment opportunity employer.

Job Opening ID: 269661

Working Title: Patient Services Associate

Work Location: Michigan Medicine - Ann Arbor Ann Arbor, MI