Patient Services Associate

Patient Services Associate

We are seeking a compassionate and enthusiastic Patient Services Associate to join our team. This individual will share our priorities which include high-quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources, and the ideal customer service experience. This position will provide split support to two Ambulatory Care Units: Taubman Center Medical Dermatology and Taubman Center Cosmetic Dermatology.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What benefits can you look forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities:

• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
• Pre-Service Business Tasks Workqueue - accurately verify patient information, including demographic details, adding referring provider, medical history, and insurance coverage.
• Work with central authorization on obtaining insurance authorizations.
• Contacting Approved/Denied patients.
• Referral Workqueues - imaging external referrals and creating referral shells for external referrals.
• Charge reconciliation workqueue.
• Charge reconciliation emails with revenue cycle.
• Provide customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
• Check schedules for errors and contacting patients.
• Phones (inbound and outbound).
• Serve as the point of contact between patients, healthcare providers, and administrative staff.
• Communicate appointment changes, test results, or instructions to patients clearly and promptly.
• Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
• May collect cash and credit card payments from patients, determine patient pay portion and provide receipt of payment.
• Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.

Required Qualifications:

• Graduation from high school or an equivalent combination of education and experience.

Desired Qualifications:

• 1 year of customer service experience (preferably in a medical environment).
• Good investigative skills and strong attention to detail.
• Self-direction, motivation, and ability to multitask with minimal supervision.
• Ability to prioritize work and manage time effectively.
• Demonstrated ability to communicate and collaborate effectively with members of the extended healthcare team.
• Excellent attendance record and reliability.

Modes of Work:

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

Union Affiliation:

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening:

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline:

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement:

The University of Michigan is an equal employment opportunity employer.

Job Detail:

Job Opening ID: 272276

Working Title: Patient Services Associate

Job Title: Patient Services Associate

Work Location: Michigan Medicine - Ann Arbor Ann Arbor, MI

Modes of Work: Onsite

Full/Part Time: Full-Time

Regular/Temporary: Regular

FLSA Status: Nonexempt

Organizational Group: Um Hospital

Department: MM Derm Taubman Facility

Posting Begin/End Date: 12/24/2025 - 12/31/2025

Salary: $43,056.00 - $62,462.40

Career Interest: Service Employees Intl Union (SEIU)